Terms of Service

1) Acceptance, Eligibility, and Privacy Policy

By using the Service, you confirm that you are at least 16 years old. If you are under 18, you confirm that you have permission from a parent or legal guardian to use the Service and that they have reviewed these Terms with you. If you are accessing the Service on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

Our Privacy Policy describes how we collect and use personal data. It is incorporated into these Terms by reference. Your cookie choices are managed via our Cookie Policy.

2) Educational Disclaimer (No Guaranteed Outcomes)

berenolix provides educational content focused on clothing retail sales training and customer interaction skills. Content may include suggested phrasing, role-play scenarios, example dialogues, and service routines for the shop floor.

The Service does not guarantee sales results, conversion improvements, customer satisfaction outcomes, or any specific commercial results. Practical outcomes depend on factors outside our control, including store policies, staffing levels, product assortment, customer traffic patterns, seasonality, and how consistently training is applied.

The Service is not legal, financial, or HR advice. If your organisation needs guidance on employment law, health and safety, or compliance requirements, you should consult qualified professionals.

3) Description of the Service

The Service offers training content designed for modern fashion retail environments. Topics may include greeting cadence, needs discovery, fitting room etiquette, add-on suggestions using styling rationale, objection handling, and service recovery language for returns and exchanges.

We may add, remove, or change content, features, and presentation over time. We may also modify or discontinue parts of the Service, including lessons, modules, or supporting materials. We aim to make changes carefully, but we do not promise that any specific content will be available indefinitely.

4) Registration Requests and Credentials

The site may allow you to submit a registration request using a name, email address, and password. You are responsible for keeping your password confidential and for using a unique password that is not reused from other services.

You agree to provide accurate information and not to impersonate another person. If you believe your credentials have been compromised, contact us promptly at [email protected] so we can assist with securing access.

5) Acceptable Use

You agree to use the Service lawfully and in a way that does not disrupt the site or other users. In particular, you must not:

• Attempt to gain unauthorised access to any part of the Service, other accounts, or systems connected to the Service.
• Probe, scan, or test the vulnerability of the Service, or bypass security or authentication measures.
• Use automated methods to scrape, crawl, or harvest content or data (including lesson text) without our written permission.
• Upload, transmit, or distribute malware, spyware, or other harmful code.
• Use the Service to send spam or to distribute deceptive or misleading messages.
• Submit false information, including false identities or email addresses you do not control.
• Access the Service in violation of applicable trade sanctions or export control laws.

We may suspend or terminate access (or refuse a registration request) if we reasonably believe there is a violation of these Terms or a security risk.

6) Intellectual Property

All content on the Service, including text, lesson structures, scripts, practice prompts, graphics, page layout, and site code, is owned by or licensed to berenolix and is protected by intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your internal learning and training purposes. You may not copy, reproduce, distribute, sell, license, create derivative works from, or publicly display the content without our written permission, except where permitted by law.

7) Third-Party Services and Links

The Service may reference third-party services in a general educational context (for example, examples of retail systems or common operational practices). If we link to an external website, that website is not controlled by berenolix. We are not responsible for third-party content, policies, or practices.

8) Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, berenolix disclaims all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free from harmful components, or that any content will be complete or suitable for your particular store environment.

9) Limitation of Liability

To the maximum extent permitted by law, berenolix will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, business interruption, or reputational harm arising out of or relating to your use of the Service.

To the maximum extent permitted by law, berenolix’s total liability for any claim arising out of or relating to the Service will not exceed the greater of (a) the amount paid by you to berenolix for the Service in the 12 months before the event giving rise to the claim, or (b) £100.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

10) Indemnification

You agree to indemnify and hold harmless berenolix from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your misuse of the Service, (b) your violation of these Terms, or (c) your infringement of any intellectual property or other rights of any person or entity.

11) Force Majeure

berenolix will not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, pandemics, labour disputes, internet outages, cyberattacks, or failures of hosting, cloud, or telecommunications providers.

12) International Use

The Service is operated from the United Kingdom. We do not represent that the Service is appropriate or available for use in all locations. You are responsible for complying with local laws that apply to your access and use.

13) Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales, and the courts of London, England will have exclusive jurisdiction, except where mandatory consumer protection laws require otherwise. If you are a consumer in the European Economic Area, you may also have the right to bring a claim in the courts of your country of residence.

Before filing a formal claim, you agree to contact us first and allow a 30-day period to attempt an informal resolution. You can reach us at [email protected].

14) Termination

We may suspend or terminate your access to the Service at any time if we reasonably believe you have violated these Terms, created risk for the Service or other users, or attempted to compromise security. You may stop using the Service at any time.

The following sections survive termination: Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and any other provisions that by their nature should survive.

15) Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16) Entire Agreement

These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and berenolix regarding your use of the Service and supersede any prior agreements or communications on the subject.

17) Assignment

berenolix may assign these Terms, in whole or in part, to an affiliate or successor in connection with a merger, acquisition, reorganisation, or sale of assets. You may not assign these Terms without our prior written consent.

18) No Waiver

If we do not enforce a provision of these Terms, that does not waive our right to enforce it later.

19) Modifications to These Terms

We may update these Terms from time to time. Changes become effective 14 days after we post the updated Terms on this page, unless a change is required by law or addresses an urgent security issue, in which case it may take effect sooner. The “Last Updated” date at the top indicates when the latest revision was posted.

20) Electronic Communications

You agree that communications we provide to you electronically (for example, via the website or email) satisfy any legal requirement that such communications be in writing. Where applicable, you agree that electronic signatures and electronic records are binding.

21) Contact

If you have questions about these Terms, contact us at [email protected] or by mail at 177-181 Great Bridge Street, West Bromwich, B70 0DJ, United Kingdom.